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Mouthpiece & Instrument Trial Policy
	Due to high product demand trials are not available during the month of December. Thank you for your interest in our trial programs. Instrument Trials:  Done on a case by case basis please call for details. Mouthpiece Trials: Typically before any trial we like to set up a phone meeting to go over specific product questions and get a good idea of possible sizes. Please email us to set up a time. Once that is complete, we start the trial process. Here's the basics on how the trial works: • Place the orders as normally on our website – note in order comments “For Trial” • If using credit card the order goes in as a pending payment (no payment captured), PayPal or Debit is collected at time of trial order. This assures us that should the items not get returned payment can be made. • Once you have completed the trial you return what you don’t want and we invoice your card for the remaining items. In case of debit/paypal we refund the difference. • Items must be returned in “like new” condition, with original box and bags. We expect some light scuffs on the shanks from being placed in an instrument. • The only additional cost is the cost of your return shipping. • In the event nothing is purchased we do reserve the option to charge a re-stocking fee to cover our original processing and shipping fees. It’s never more than $15. This is to prevent multiple trials or people taking advantage of our trial program multiple times and never purchasing. Please contact us if you have any additional questions.
How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
	Please click here for more information on returning an item.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
	Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.